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MIS-ter Supports

MIS-ter offers technical services for small to midsized businesses in the San Francisco Bay Area.  We provide support for computers, networks, security and most internet needs.

  • Computers, Networks, Equipment
  • All Operating Systems (Windows, Mac, Linux, etc.)
  • PCs, Servers, Notebooks, Tablets, Smartphones, Other mobiles
  • Email, Cloud Storage, Office Apps, Productivity Tools
  • Proactive Maintenance, Monitoring and Administration
  • Web Development, Web Hosting and Website Maintenance
  • System Security and Hardening
  • Social Media and SEO Integration

Small and Midsized Business Advantage

For small and midsized businesses (SMBs), finding reliable support isn’t as easy as it sounds.  But keeping their computers and networks running smoothly is as just as important as it is for bigger companies.  Often companies have the skills to maintain them, they just run out of time to do it.  And while hiring engineers would be nice, paying them is costly and retaining them is even harder.  As a result, the “break-fix” model that’s usually adopted means help won’t be called until after catastrophe strikes.  This is like waiting until a car’s engine blows to call the mechanic instead of checking the oil occasionally.  And the bill to recover from an IT failure is often catastrophic in itself.  And that’s where MIS-ter comes in.

We are SMB IT experts and we fill the support gap with IT options to fit any budget.  Our onsite and remote services are designed to keep SMBs computers and networks running smoothly.  We offer them on a per hour, flat rate or monthly basis, and each has its own benefit.  While our managed services require a monthly commitment, they include things like support time, email accounts, office apps, and more.  In contrast, our hourly and flat rates require no contract but also contain none of the extras.

MIS-ter is like IT aspirin.  No matter the type of support, we help businesses organize IT assets, streamline IT services, and save time and money.  We’re the cure for the small and midsized business IT headaches.

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IT Services

MIS-ter offers both managed and non-managed onsite and remote IT services.

Managed Services

Our suite of managed services combines typical IT services into bundles that include a range of options at reduced rates.  For instance bundles include options like business email, office applications, computer security, data backups and more.  We also offer up to 2-hour response, 90-day warranty and other service level options only available through our managed services.

Enterprise Managed Services

MIS-ter’s enterprise managed services are designed for midsized and larger businesses and provide our highest level of service.  MIS-ter’s enterprise packages include some or all of the following:

  • Onsite and Remote Service
  • Single Sign On (SSO)
  • Directory Services
  • Business Email Accounts
  • Productivity Tools
  • MS Office Licenses
  • Cloud Storage, File Sharing
  • Computer and Network Security
  • Security Monitoring
  • Administration
  • Mobile Device Management (MDM)
  • Workflow and Process Development
  • Proactive Maintenance
  • and more…

With a MIS-ter Enterprise Managed Service level agreement, most if not all of a client’s IT needs are managed for them. This means the usual IT headaches like inventory tracking, account administration, PC maintenance just to name a few are already handled. And by knowing and following the client’s company policies, MIS-ter’s operational framework ensures their employees IT needs are always met.

Remote Managed Services

For businesses that can’t afford support often but need some level of regular maintenance, MIS-ter offers Remote Managed Services.  These are less costly monthly services that can be used for any work that we perform from our offices.  This includes maintenance for computers, servers, websites and other hosts.  While these remote packages also include reduced rates, the monthly remote service can be converted into onsite service1 at specific intervals.

1 – Must be within MIS-ter’s Onsite Service range

Non-Managed IT Services

Our non-managed IT services provide onsite and remote support on a per hour basis at the current standard hourly rate for that service1.  In contrast to our managed services2, we provide a 48-hour response and only a 30-day warranty.

 

1 – MIS-ter’s non-managed services including: onsite and remote support service, web development services, internet security services

2 MIS-ter’s managed services provide up to 2-hour response, 90-day warranty, reduced rates and other benefits